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Need help with your order?

How do I track the status of my order?

On dispatch you will receive an email containing your tracking information, you can use this to view the progress of your delivery. You can also obtain your tracking information by viewing your order details in your account area. If you have not received an invoice or tracking via email, please check your spam folder.

How long does it take for me to receive my order?

Parcel Post is 2 – 8 business days from dispatch, Australia-wide. (Western Australia and remote locations may take up to 6 – 10 business days for delivery) *Christmas and Public Holidays may also effect delivery times and cause delays.

Express Post offers expedited delivery over Parcel Post times. Express Post is is not a guaranteed next day service.

See our shipping and returns policies linked at the bottom of this page.

How do I change my shipping address?

You can manage your saved addresses within the profile area of your account. In addition, you can enter a new address during the checkout process.

What do I do if I entered an incorrect shipping address?

We are unable to change addresses after dispatch.

Customers with an Australia Post MyPost account (free to create) may be able to change the delivery address of their parcels up until the day of delivery.

Orders returned to us due to incorrect delivery address will incur a return fee.

See our shipping and returns policies linked at the bottom of this page.

Why should I add insurance at checkout?

You are offered Insurance at a minimal cost at checkout. Items purchased without insurance are dispatched with no cover for loss or damage during transit or failed delivery. You may have no claim if you opt to not take any insurance on your order. (see Shipping terms and conditions). By adding optional insurance, you are covered in the event of damage to a parcel, items lost in transit or failed delivery excluding a natural disaster/event not deemed insurable by Australia Post.

I did not receive an invoice or email after purchase?

Please check your spam or junk folder and be sure to mark any emails from us as ‘not spam’ or ‘not junk’.

Do you ship to my country?

We only ship to addresses within Australia.

What is your return and exchange policy?

We accept returns on any items or products sold that are deemed faulty or damaged (excluding shipping damage) or found to be not consistent with individual manufacturers specification or quality standard.