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Tracking Your Order

Once your order is dispatched, you'll receive a confirmation email with your tracking details. Use this to monitor your delivery in real time.

You can also find your tracking information anytime by logging into your account and viewing your order details.

Haven't received your invoice or tracking email? Please check your spam or junk folder.

Parcel Post — 2–8 business days from dispatch, Australia-wide. Western Australia and remote areas may take 6–10 business days.

Express Post — Faster than Parcel Post, but not a guaranteed next-day service.

Please note: Delivery times may be affected during Christmas and public holidays.

For full details, see our Shipping Policy at the bottom of this page.

We currently ship within Australia only. If you're located outside Australia, please find your nearest Cellfood distributor in your country.

Shipping Insurance is available at checkout for a small additional cost.

Orders dispatched without insurance have no cover for loss, damage in transit, or failed delivery, and no claim can be made in these circumstances. As a gesture of goodwill, we may at our discretion offer compensation of up to $100 on uninsured orders.

By adding insurance, you're covered for:

• Damage to your parcel
• Items lost in transit
• Failed delivery

Exclusions apply for natural disasters or events deemed uninsurable by Australia Post.

Haven't received our email? Check your spam or junk folder — and if you find it there, please mark it as "Not Spam" to ensure our emails reach you in future.

Once your order has been dispatched, we're unable to change the delivery address.

If you have an Australia Post MyPost account (free to create), you may be able to redirect your parcel up until the day of delivery.

Orders returned to us due to an incorrect address will incur a return fee.

For full details, see our Shipping Policy at the bottom of this page.

Manage your saved addresses anytime in your account profile. You can also add a new address directly at checkout.

We accept returns on items that are faulty, defective, or do not meet the manufacturer's quality standards — excluding damage caused by the carrier during shipping.

For full details, see our Return & Refund Policy at the bottom of this page.