Shipping policy
Shipping Policy
Last updated: May 2026
At Health 2U Pty Ltd, we aim to make your ordering and delivery experience as smooth as possible. Below you'll find everything you need to know about how we ship your order.
How We Ship
We ship Australia-wide via Australia Post using Parcel Post and Express Post services. All orders are fully trackable and can be delivered to residential addresses, business addresses, PO Boxes, and Parcel Lockers.
Shipping Options & Rates
| Service | Cost | Estimated Delivery |
|---|---|---|
| Parcel Post | Free | 2–6 business days (WA & remote: 6–10 days) |
| Express Post | From $11.95 (calculated at checkout) | Expedited — not a guaranteed next-day service |
Final shipping costs are calculated at checkout based on your delivery address and parcel size.
Transit Cover (Optional)
We offer optional transit cover at checkout for a small fee. If your order is lost or damaged in transit, we will issue a full refund or send a replacement within 48 hours of receiving written confirmation from Australia Post that the investigation is complete.
Important: If you decline transit cover at checkout, no claim can be made for loss, damage, or non-delivery. All items leave our facility in good condition, and we retain dispatch records as evidence.
Signature on Delivery & Authority to Leave (ATL)
Some orders require a signature on delivery. If you're not home or at your business when delivery is attempted, Australia Post will either:
- Leave the parcel in a safe place, or
- Take it to your nearest Post Office and leave a notification card or email.
If you request Authority to Leave (ATL), please be aware:
- ATL may void your transit cover.
- Once ATL is selected, responsibility for the goods transfers to you as the recipient.
- Health 2U Pty Ltd and Australia Post are not liable for loss or theft after ATL delivery is completed.
Delivery Address — Your Responsibility
Please double-check your delivery address before completing your order. Once your order is placed, you are responsible for the address details entered.
- If your parcel is undeliverable due to an incorrect or incomplete address, a handling fee/redirect/return fee of $32.95 may apply.
- If the parcel is delivered to a wrong address due to an error you made at checkout, Health 2U Pty Ltd is not liable for the loss.
- Re-shipping charges and any associated fees are the customer's responsibility.
Undelivered or Delayed Orders
If your tracking shows no movement or your order appears significantly delayed, please contact us. We will lodge a formal enquiry with Australia Post on your behalf once the estimated delivery window has passed.
Australia Post investigations can take up to 10 business days. We are unable to issue refunds or replacements until the investigation is complete and we receive written advice from Australia Post.
Delays Beyond Our Control
We are not responsible for delays caused by weather events, natural disasters, or public holidays. We reserve the right to change the shipping carrier or method at our discretion and expense.
Contact Us
If you have any questions about your order or delivery, please contact us.